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Warranty Police
 


Thanks for purchaseing Topcam Products!To protect your rights and interests,Topcam Technology Limited hereby makes the following guarantee commitments on Topcam products:


1.This warranty is provided only for product purchased from Shenzhen Topcam.


2.Topcam warrants this product to be free from manufacturer's maintenance for a specified period.(2 years warranty.)


3.Within the specified warranty period,Topcam will repair or replace non consumable parts(excluding the spare parts,LEDs,glasses,and lens,plasitc cover for dome,if without declaration of defective from warranty after 15 days of the receipt of the cargo.)Any scratches on the outer housings should be declared within 15 days after the receipt of the cargo.


4.The warranty will not be covered under the following conditions:

a)Out-of-warranty products.

b)The products is modified without Topcam approval.

c)Obvious attack of appearance whatever it is.

d)The products is subjected to unusual physical or electrial stress,including physical damage,burnt components and broken connectors.

e)The serial number label is removed or altered.


5.The defective product or defective spare part must be presented together with dealer's invoice when the defective product or defective spare part is returned for repair.Otherwise,Topcam reserves the right of not providing free warranty during the warranty period.


6.The customer is responsible for returning the defective product at his own expense.


7.Your warranty period is calculated from the date of invoice of this product.


Please report your questions to our Technical Support by the "RMA Form".


                                                     Topcam Technology Limited